After working in corporate relocation for more than 20 years, I’ve seen thousands of home purchases with perfectly content buyers. One of the keys to success in the relocation industry is preparation.
My advice for budding relocation agents is to be like boy or girl scouts. You MUST be prepared for contingencies when you are working with buyers from outside your service area. By taking just a few steps, you can ensure that transferees make a smooth transition from their old hometown to our area and they will be eternally grateful.
Here are some examples of things agents can have or keep on hand to save the life of a move.
1. Provide a personal “Relocation Package”, even if your company’s Relocation Department provides one. It should include information about you such as your website and qualifications. Also, include information that is very specific to the area that a buyer is interested in, such as the local newspaper’s website, school information and more. Also, include a moving checklist and timeline that sets reasonable expectations.
2. Keep a list of hotels and suites motels with phone numbers handy in case your buyer has not been offered that service from their employer.
3. Plan an area tour so the transferees get a feel for the community. Include local schools, churches, grocery stores, malls and parks on your tour. Don’t forget to show them the “charm” of the area on that first trip to their new city.
4. Keep a utilities hook-up list to share with them.
5. It may only be needed rarely, but have a list of pet boarding facilities available too.
6. Transferees always want to know about the statistics of their new community, so be proactive and send those as soon as they express interest in a particular home or area.
7. Give the transferee a list of emergency numbers while they are house hunting such as police and hospital numbers. Mishaps and illness do happen even on short visits.
8. Finally, give them a map that shows them several driving routes from their place of work to the home they decide on.
9. Hopefully, the last thing you’ll give them is a key to their new house! Don’t forget to keep up with your client and ask for referrals.
Anything else you’d recommend that might help transferees?