That’s actually a great question in the age of instant messaging. I think the art of conversation may be falling by the wayside. It has become so easy for all of us to email, text and tweet. I think email and texting has given us a comfort zone that may be detrimental to the agent/customer relationship. As Realtors®, we need to ask ourselves whether we’re doing what’s best for the customer or what’s convenient and comfortable for us.
I’m wondering what initial conversations we’re having with the customer about their choice of contact from us. It seems to me the best first step once you’ve established a rapport with your new customer is to ask pertinent questions about what their expectations are regarding communication from you. This not only means how often they would like for you to contact them, but how they want to be contacted.
Not everyone wants to be texted or emailed. Most people, at some point, want to hear your voice and you should want to hear theirs as a lot of emotion can be heard in a phone conversation. You can’t get a sense of a customer’s feelings in an email or text.
Also, customers can tell a lot by listening to your voice messages too. If you say something to the effect that it might be best to text me or email me, the customer already may sense you are not comfortable with phone conversations and they might give up on you. I think the bottom line is, as “the Old Man” on the TV show Pawn Stars says, “Pick up the damn phone and call!”
I would like to hear from BHGRE Metro Brokers agents about how they broach the subject on connecting with the customer and unique ways you communicate with the buying and selling public.
P.S. I hope a lot of you beg for a face to face meeting as soon as possible.
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